Thanking ‘Mr. Smith’

Update: Camille Khodadad's firm was corrected from "Hall Prangle & Schoonveld" to "Much Shelist" in the sixth paragraph.This issue talks about digital mediation and outlines how neutrals should prepare for the day a client asks for a chat window instead of a conference room. Staff writer Lauraann Wood did the story, Lisa Predko took the cover photos …

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